Refund & Cancellation Policy

1. Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation:

• Your paid plan remains active until the end of the current billing period
• You will not be charged again after cancellation
• After the billing period ends, your account reverts to the Free plan
• Data exceeding Free plan retention (24 hours) will be automatically deleted

2. Refunds

We offer a full refund within 14 days of your initial subscription purchase, no questions asked. To request a refund:

• Email [email protected] with your account email
• Include the word "refund" in the subject line
• We will process your refund within 3-5 business days

Refunds after the 14-day window are handled on a case-by-case basis. We may issue a refund if the service experienced significant downtime or if there was a billing error.

3. Plan Changes

When upgrading your plan, the price difference is prorated for the remaining billing period. When downgrading, the new lower rate takes effect at the start of the next billing cycle — no partial refunds are issued for downgrades.

4. How Refunds Are Processed

All payments are processed by Paddle.com (our Merchant of Record). Refunds are returned to the original payment method. Processing time depends on your bank or card issuer, typically 5-10 business days after approval.

5. Exceptions

Refunds will not be issued in cases of:

• Account termination due to violation of our Terms of Service
• Fraudulent activity or abuse of the service
• Chargebacks initiated without first contacting our support

6. Contact

For any billing questions or refund requests, email [email protected]. We aim to respond within 24 hours on business days.